Fencing terms and conditions


Terms and conditions

 

By purchasing from Fence Stores LTD it is assumed that the customer fully agrees to all terms and conditions. If you do not, please contact us in writing before any delivery/collection of any product occurs to cancel your order. If you have ordered a Shed, Building or Bespoke product you will be liable for production costs.

  1. Company Information:

 
About Us
Fence Stores LTD aspire to deliver total satisfaction in all of our products and services. We appreciate any comments or feedback so please feel free to contact us.
Fencing Centre Garden Buildings and The Fencing Centre are both trading names for Fence Stores Ltd.
 
Contact Details:
Fence Stores LTD.
Chapel Lane
Parley
Christchurch
Dorset
BH23 6BG

Phone Number: 01202 579539
Fax Number: 01202 579792
Company Number: 3162473
VAT Number: 3928 51 326
Email: sales@fencingcentre.co.uk
 
Introduction

Most of our website can be accessed without the need to register your details, however, to order online will require registration. Alternatively, we can accept orders by telephone, E Mail or Fax all of which will require electronic payment (BACS or Credit/Debit card registered to the delivery address) before any delivery attempt is made. Our office opening times vary please click Here and select your local site. Opening times of sales sites differ throughout the season. We accept most major credit and debit cards with the exception of American Express.
Whilst we aim to have all branches stocking the same products, descriptions shown on-line may differ from those in store at your local branch. Please call ahead of order if you wish to gain an accurate product description. Possible variances include lengths, species and manufacturer.
All sites are working yards and therefore entry is entirely at your own risk, any damage to vehicles are the responsibility of the driver, and if damage is caused to stock then this must be paid for.
All Quotes received from Fence Stores are only valid whilst stocks last or up to a maximum of four weeks, whichever is soonest. This includes all bespoke quotes. Fence Stores withholds the right to not proceed with a quotation given. 
 
2. Cancellations and Returns Policy:

Orders placed by telephone, or on-line customers have the right to cancel their order within 7 days of delivery. Notice must be provided within the 7 days by durable form and this can be done either by email to sales@fencingcentre.co.uk . You have 30 days from the date of purchase to be eligible for a refund. Refunds will take place within a reasonable amount of time after the goods have been returned and inspected. These cancellation provisions do not apply to any bespoke items produced to the customers own specification, constructed log cabins, or items purchased direct from one of our sales sites. 
Returns cannot be accepted on the basis of: swelling, shrinking, twisting and colour variations, resulting from the inherent physical properties and peculiarities of wood as a natural material, branches and/or knots; knot holes which have occurred due to variations in weather and temperature (including if they are located at the edges); small drying splits or cracks; and/or any resin pockets that are within the timber.
If a product falls below our expected standard or is faulty, fence stores cannot be held responsible for any subsequent works that arises from issues with materials or products supplied.
Please note that in certain cases a 10% re-stocking fee will apply where goods are over ordered. We will not accept returns of postmix.
 
3. Fencing Centre & Fencing Centre Garden Buildings (Self Assembly) Delivery Policy:
 
Delivery charges:-
Our delivery charges are based on mileage from your local site. Please use the delivery charge calculator at the bottom of our home page to find out how much it will be to your area.
 
Delivery Slots & Times:-
After you have placed your order, if not already arranged in store or over the phone you will be contacted to arrange a mutually convenient delivery day. Due to a large amount of variables we cannot specify a time for delivery at point of order however if you call your local branch (Click here for branch contact details) after 8.30am on the day of delivery, we will be able to provide an approximate time. Be aware that delivery times will vary according to what materials have been ordered.
General fencing and trellis is normally delivered within 10 working days.
Joinery products like gates are normally delivered within 15-20 working days.
Log Cabins are normally delivered within 6-8 weeks. Cabin delivery is free within our regional delivery area. The regional delivery area is 10 miles from any branch or postcodes BH236BG - BA202GZ - EX100HP - BH236AE - SO402NB - BH216RD if outside of this area then a charge will apply. We will contact you before any monies are taken to discuss this charge.
Sheds and Summerhouses are normally delivered within 4-5 weeks.
In peak season we do our best to stick within the above estimates but some delays may occur. You will be notified in good time if this applies to your order.
 
Directions Post Codes and Contact Numbers:-
All delivery orders require a full address and post code. With Named houses we require detailed directions to the property. We require two contact phone numbers (where possible) on all delivery orders. If we can’t find you or call you we may have to re schedule your delivery at our next appropriate slot (Never the same day).
 
Vehicle Access:-
We use a combination of 3.5ton 12ton and 26ton lorries to deliver our goods depending on what has been purchased. Our deliveries are arranged under the understanding that we will be able to gain vehicular access to the delivery address. Please advise us of any vehicle restrictions (tight roads, phone cables over the driveway, high hedgerows / trees that will cause our crane lorry problems, etc…). Failure to inform us of any access issues that lead to a failed delivery will incur a second delivery charge.
 
Vehicle Unloading:-
All deliveries are front of house kerbside only. Deliveries will be made to a suitable and secure unloading area that should be made available within six metres of the vehicles parked position. If there is no suitable offloading area the customer will be responsible for transporting the products to a safe storage area. We will move products up to six metres, we do not carry products to the rear of properties or through customer’s houses.
 
4. Important Customer Information for Gate Purchase and Hanging:
 
Prior to hanging they need to be treated or painted with a product that locks out moisture. If the gate is untreated it must not come into contact with any moisture prior to treatment.
Some minor distortion and cracking may happen, this is due to climatic change and that timber is a totally natural product. This does not affect the structural integrity of the gate and will not be classed as defective.
When hanging the following must be used; On a pair two drop bolts, a top and mid slide bolt (brenton bolt), gate stops and a centre slam strip. On a single gate; a gate stop and both a bottom and top sliding bolt. Failure to correctly hang the gate using the above recommended fittings can lead to movement in the timber and therefore twist and or drop. The Fencing Centre will hold no liability for damage caused due to the incorrect hanging and fixing.
When ordering gates 50mm thick over 1.8m or 70mm thick over 2m the Fencing Centre does not guarantee that no movement will occur and in ordering over said sizes a disclaimer must be signed to confirm that you (the customer) is happy to proceed with purchasing in a size where you have been advised there is a chance that there will be some movement, twisting or drop.
 
5. Currency and tax charges:

All payments will be taken in sterling and will be inclusive of Vat at the rate of 20%.
Products supplied to the Channel islands will be zero rated.
All prices shown are subject to change without prior notification, all goods are quoted or priced where they are subject to availability. The price shown is only valid when that item is in stock.
E & OE
 
6. Bespoke products:
 
Bespoke Log Cabins:-
We offer a bespoke log cabin order service to allow you to get the perfect building for you. All bespoke cabin orders require a 10% deposit on point of order (this covers the cost of technical plans to be drawn up for your approval). Once you have approved your plans and signed them off we require the next 40% of the balance before production begins. And finally the last 50% of the balance is required before delivery of the building. All bespoke log cabin deposits are non-refundable due to the individuality of the product ordered.
Bespoke Sheds:-
We offer a bespoke Shed order service to allow you to get the perfect building for you. All bespoke Shed orders require a £100 deposit on point of order. Bespoke sheds will only be ordered once the customer has signed off their drawing confirming the sheds size and style. An average turnaround time is 3-6 weeks from order to delivery. All bespoke Shed deposits are non-refundable due to the individuality of the product ordered.
 
Bespoke Gates:-
All our bespoke gates require a 50% non-refundable deposit and signed workshop order sheet before it is added to the workshop que. The customer is required to confirm all sizes and style information on the workshop order sheet and sign agreeing that it is what they want. Once the order has gone to the workshop no amendment to the order can be made. All bespoke gate deposits are non-refundable due to the individuality of the product ordered.
Bespoke Panels / Trellis:-
All our bespoke Panels & Trellis require a 50% non-refundable deposit and signed workshop order sheet before it is added to the workshop que. The customer is required to confirm all sizes and style information on the workshop order sheet and sign agreeing that it is what they want. Once the order has gone to the workshop no amendment to the order can be made.
Materials

The majority of our products are manufactured from Timber which is a natural product and so is subject to some movement and cracking. Slight movement and cracking will not be regarded as faulty. If that particular product is no longer fit for its intended use than we will be more than happy to replace it. Pressure treated products dry to a pale green colour however this colour can vary a lot according to species of timber and weather conditions. Variations in colour are not regarded as being faulty.