If you have recently purchased one of our garden buildings we would love to hear your feedback please use the
Alternatively you can see some of our customers comments below
Sent via Email (October 2018)
I have never been more compelled to write a review than I have this one.
The level of customer service I received from the Fencing Centre was excellent, that is, over and above what anyone could expect from a company. They were knowledgeable, courteous and extremely helpful.
From beginning to end, I felt that they genuinely wanted a positive outcome for me. I was looking for a garden shed / summer house and I was recommended one that I can honestly say ticked all the boxes. It took me a while to get there, but in the end, with their help, I decided on the Brecon Summerhouse. I have got exactly what I was looking for and am delighted.
Just recently, I lost the keys to my lovely summerhouse. I rang the Fencing Centre to ask if they might be able to help. They arrived within two days to try a couple of spares they had, but as they didn’t fit, they kindly changed the complete lock for me with a new set of keys. Generously, they did not charge me, just saying they were happy to help me out.
Now you can see why I am giving them 5 stars. I would give them more if I could! A fabulous company to deal with. Thank you Matthew and Heidi and all the crew, I really appreciate all your help!
Sent via Email (Mar 2018)
I would like to mention the conduct of the staff at your Cowley branch. I wrote about a year ago mentioning how helpful they were. I would like to repeat this comment and state how everyone goes out of their way to be obliging.
I have visited numerous DIY suppliers in the area but the Cowely Fencing Centre is clearly the outstanding expert in customer care. The staff take my simple DIY projects seriously (although I am a novice) and are happy to pass on tips, for which I am very grateful. I wondered if you had considered entering for the Best Business Award, particularly for the Customer Focus section.
I know other customers that I speak to, whilst at the Cowley store, are also impressed with the excellent service. It is always a pleasure to go to the fencing centre as I come away feeling very positive as I am sure other customers do. I felt you would appreciate some feedback on your staff.
Sent via Letter (Nov 2017)
I am writing to tell you how delighted I am with the Penthouse Cabin we ordered from you.
Everything has gone well without a hitch and all of your sub-contractors, Greg, Ashley and Nick, have done an excellent job.
Sadly in the past on many different jobs I have had done to my property I have experienced tradesmen who haven't turned up, poor workmanship and a large hole left in a concrete floor when a workman backed himself into a corner the opposite side to the door and had to phone a friend to take the window out to rescue him or he would have been stuck until the concrete dried I Congratulate Stable Structures for an excellent job which was completed without a hitch by hardworking excellent people.
Your efficiency and excellence are rare in my experience and very much appreciated.
Sent via Letter (Nov 2017)
This month you delivered and erected a Sandal Pent 8x6 Shed with Bearer Base.
We are absolutely delighted with the Shed and your Team did a great job.
We had asked, and paid, for building both the shed and its bearer base, rather than prepare a base ourselves. On arrival, your Team advised us that their work did not include any earth levelling. So we (with great help from your Team) had to rapidly level the ground for the bearer base.
You point out that Customers' own bases must be level to within 5mm but no mention of ground-levelling to receive a base provided by yourselves. We would strongly recommend that either:
You make it clear in the Order that customers must level the ground for a base provided by yourselves; or, better still offer this service to Customers. We would most grateful if you acknowledge this suggestion.
Sent via Letter (Oct 2017)
I would just like to say how pleased I was with both the service and the end result from the Fencing Centre.
The booking process was very simple with several combinations of how the shed could be erected with options of where the window could go. I even got a £100 refund when the guys the erected the shed told me that a special base that I has purchased was not required as the concrete base that I had was sufficient. The next day the phone rang and it was the Fencing Centre with my refund. They were also most friendly and helpful when erecting the shed, they moved a couple of large plant pots I was unable to move, and cut an overhanging branch that was a little troublesome.
If my experience was anything to go by, I would not hesitate to recommend the Fencing Centre to anyone looking to purchase a new shed.
Sent via Comment (Sept 2017)
Had a message left by Mrs S***ds this morning to say how delighted and pleased she is with her Madrid fitted yesterday.
The fitters in her words (Lewis and Jordon) were superb and very polite.
She asks that you pass this onto them.
Sent via Email (Aug 2017)
I just wanted to drop a quick line to say thanks to you & everyone involved in getting the cabins selected and built here.
We are very happy indeed with the end product.
Attached are a couple of pics so you can see end result. I am sure you will agree it looks good with the sheds either side too.
We wouldn't hesitate to recommend you to friends & family.
Sent via Letter. (Dec 2016)
Dear Simone & the Stable Structures Team,
On behalf of the Ferndown Chamber of Commerce we would like to say a massive thank-you for your generous donation of a summerhouse for the day at our Ferndown Christmas lights switch on event on the 26th November 2016.
The whole days event was a great success for Ferndown, especially the Santa’s grotto, which was the most successful grotto we have ever run. We believe this is no small part down to having a purpose built grotto in Penny’s Walk and we can’t thank-you enough for your kind support.
When the summer house was fully decorated it looks wonderful and the queue to visit Santa was so large we had to keep it open long after we had planned.
Once again thank-you, all the best have a great Christmas
Yours Sincerely.... Fleetham & …. Pulford
Sent via Letter. (Dec 2016)
At the end of August this year I ordered from your company a new shed with leaded windows.
In due course it was delivered and erected.
My wife and I are very pleased with it and a little later on we order tool shed to fit on the right hand side of it.
I mention this to set the picture so I can tell you of my experiences of your office staff. During this process which took a couple of months I had to occasionally call into the office a few times. On each and every occasion I was impressed with the four young people staffing your sales office.
They were helpful, friendly and considerate and all together a credit to you their employer. I have taken the time to send this letter to you as I feel you should know what a great impression they make and how dedicated they are!
I have no doubt that it was you who chose them and I would like to congratulate you on your insight and skill in character judgement.
I shall not hesitate to recommend your company to my friends at every opportunity.
Sent via email. (Dec 2016)
I just wanted to email and say "Thank you" to everyone that was involved in installing my cabin for my new dog grooming business.
All the processes from ordering to completion have been very well co-ordinated by you from start to finish with excellent communication as it progressed. Everyone arrived on time and left things clean and tidy and everyone treated me with respect!
Right from the start when I came in looking at various cabins, you were so helpful and patient with me giving advice where needed about insulation, the flooring I was going to have put down, paint etc, and not rushing me, and helping me understand everything so I could decide what was best for what I needed.
Greg and his team came and laid the base, really efficient and left area clean and tidy.
The driver delivering the cabin on day before installation expertly managed to get his huge lorry along the side of my house in between mine and neighbour's fence with inches to spare,
Stu and Luke are a great team, it was nice to see how they both took pride in their work and installed the cabin and listened to what it was being used for and advised on various things which would be best, from where water and electric would enter cabin to adapting things to make things easier for my flooring supplier to be able to lay floor, which would make things easier for him, the floor supplier was quite impressed when he came to measure yesterday, and said "Christ he knew his stuff!"
Unfortunately I had to go out before they finished and was unable to say "Thank You" to them personally so please can you thank them for me?
We have started painting the exterior with the preserver you supply and it starting to look good, Thanks again Ian, in a world of mass produced things for quickness, your company have provided quality local service with workmen that care about their work at a good price!
Sent via email. (Nov 2016)
I have been trying to find somewhere on your site where I can leave feedback. Yesterday I had a cabin erected by a group of three skilful, articulate, helpful and professional young men. They did an outstanding job in good time.
We are thrilled with the actual product; but it was so pleasing for the construction to be carried out by very polite and knowledgeable men, who appeared always to fully understand the needs of the 'customer'. Makes such a difference.
The cynical bit in me wonders if their several skills are recognised and rewarded appropriately. I do hope so.
Thank you very much
Best wishes *** Vittle (Weymouth)
Sent via email. (March 2016)
I understand that you are the area manager for the Fencing Centre I am therefore writing to you to tell you how pleased we have been by the service provided by your staff from whom we have recently purchased and had fitted, three sheds.
First, Mark in the John Brown Garden Centre was patient and helpful in assisting us choose the most suitable sheds for our needs. He then followed up our order efficiently and arranged for the sheds to be installed by two of your team, Mike and Andy.
They arrived on time and quickly got to work. Nothing was too much trouble and they were both conscientious and careful craftsman who clearly took great pride in their work. We had a fencer working in our garden that day who always provides us with your fencing. He too saw your team at work and was equally impressed by them. In addition to their careful approach, what particularly marked Mike and Andy out was their engaging personalities and excellent customer service.
We wanted you to know how much we appreciated not only the quality of your product but the staff who help customers choose at the buying stage and your team who build your sheds with such professionalism.
We will not hesitate to use your company again in future and recommend it to all our friends and contacts.
Please will you recognise the efforts of Mark, Mike and Andy in whatever way this sort of excellent service is reflected and rewarded in your Company.
With our thanks Kind regards ************ Turner
Sent via message. (Jan 2016)
Whenever I've needed any fencing or advice regarding fence repairs I found your staff at the Devon Fencing Centre extremely helpful and efficient they really are a pleasure to deal with . We all tend to complain when we get bad service but seldom pass on when a company needs praise, so very well done to all. I would certainly recommend you to anyone needing your products. Thank you again for such good service.
Sent via email. (Oct 2015)
Just wanted to drop you a line to let you know how happy we have been with the service provided by you and your colleagues.
From our initial visit to your displays at Cadnam, your visit to our home to advise us and put my mind at rest regarding the specifics of what was possible here and right through to the after sales service and advice you gave me when I popped back in recently, everything has been great.
The communication from the ladies in your head office to arrange deliveries etc. was always helpful and proved me right in my decision not to simply order from a faceless internet organisation that had no personal touch.
Most of all I would like to commend the two installers you sent (Andy and Rob) who could not of been more accommodating of our various requirements here (parking, mad dogs etc. etc.). They were always helpful and knowledgeable in their advice and recommendations, they were polite and friendly to our various visitors and neighbours and were always professional. In short they are a credit to your company and would be welcome here anytime.
I will be recommending your services to anyone who sees our excellent log cabin.
Again, many thanks.
A very satisfied customer.
Sent via facebook comment.
Excellent special panel guys (Sep 2015)
Sent via email. (June 2015)
Dear Fencing Centre Sidmouth,
Thank-you for the recent delivery of items you sent out to us in Exminster, they look spectacular in our Garden.
Many thanks to your staff in the shop and the delivery driver who was more than helpful.
In short we will be recommending you to all of our friends and neighbours,
Regards M Wilson
Sent via facebook review.
Good customer service and always greeted by a friendly face