Cancellations and returns policy
Orders placed by telephone, or on-line customers have the right to cancel their order within 7 days of delivery. Notice must be provided within the 7 days by durable form and this can be done either by email to email@example.com or in writing to Returns, Fence Stores Ltd, Chapel Lane, Parley, Christchurch, Dorset, BH23 6BG. You must keep the goods in good condition while they are in your possession. Goods due for return should be ready for collection in the same place they were delivered. Assuming the goods were as described, and not faulty a refund will take place less any costs incurred by Fence Stores. Refunds will take place within a reasonable amount of time after the goods have been returned and inspected. These cancellation provisions do not apply to any bespoke items produced to the customers own specification, constructed log cabins, or items purchased direct from one of our sales sites.
Returns cannot be accepted on the basis of: swelling, shrinking, twisting and colour variations, resulting from the inherent physical properties and peculiarities of wood as a natural material, branches and/or knots; knot holes which have occurred due to variations in weather and temperature (including if they are located at the edges); small drying splits or cracks; and/or any resin pockets that are within the timber.
If a product falls below our expected standard or is faulty, fence stores cannot be held responsible for any subsequent works that arises from issues with materials or products supplied.
Please note that in certain cases a 10% re-stocking fee will apply where goods are over ordered. We will not accept returns of postmix.
We offer a kerbside delivery service starting from ₤10.00 for a local delivery.
If you put your post code into the calculator it will give you the exact delivery charge to your area.
The Fencing Centre & Stable Structure Group have been supplying fencing products for 30 years. Now located in Dorset, Somerset, Devon, Hampshire and Oxford you can visit any of our 7 stores or you can buy online.